CV
Amanda (Reiners) Lewman
Current Location: Seattle, WA
Email: info[at]amandalewman[dot]com
Professional info
An experienced Senior Account Manager and Project Leader with strong customer orientation and extensive program / project management experience. Excellent interpersonal and communication skills with a demonstrated ability to coordinate the efforts of IT heavy HR and staffing projects. Known for ability to efficiently communicate to the customer as well as company leadership. Productive and efficient work habits with little or no supervision while remaining a strong contributor and collaborator within a team. Deals well with ambiguity and excells at putting processes in place to create a sustainable business model. Confident, self-motivator, comfortable speaking to three or 3,000 people.
Work experience
Project Leader
Amazon, Global Staffing & HR Optimization
July 2015 - present
Amazon Services works with businesses of all sizes to provide products and solutions backed by the power of Amazon.
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Identify, create, develop and integrate innovative solutions and programs that lead to improvements in HR network.
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Build collaborative relationships within a matrix org; drive hourly staffing for external sites throughout the year.
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Combine strategy with hands-on project leadership and support to the Regional HR & Operations stakeholders.
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Execute project initiatives and site launches, providing internal customer support, driving HR functional excellence and process improvement.
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Understand business goals and actively recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR.
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Monitor the "pulse" of candidates to ensure a high level of engagement and support high volume hiring requirements while protecting Amazon's culture.
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Balance big picture thinking to define a project/portfolio management strategy with staying on top of every detail to ensure smooth delivery.
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Demonstrate bias for action and an ability to deal with great ambiguity while effectively driving change in loosely defined situations.
Software Skills
Certified in Microsoft Office
Analytics
Browse Decoder
Investigator Workbench
Navigator
Paragon
Salesforce
Seller Central
SharePoint
Spartan
Wiki
Senior Account Manager II
Amazon, Marketplace
April 2013 - August 2015
Amazon Services works with businesses of all sizes to provide products and solutions backed by the power of Amazon.
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Own all facets of the strategic account management relationship for high-volume, medium and large 3P accounts, analyzing key metrics and important business drivers.
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Build seller level account plans and provide reporting for external and internal partners.
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Drive small to medium size projects, contribute to larger initiatives, and manage complex transactions and escalations.
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Use complex data and analytics to make business decisions and achieve growth results.
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Grow the business in scope and volume for each managed seller
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Communicate effectively and persuasively with peer and upper levels of management.
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Subject matter expert in usage, management and optimization of one or more products.
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Identify and drive resolution of bugs and high severity events across multiple teams.
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Quantify and define enhancements and new products based on feedback analysis and feature gaps with competition.
Account Manager
Amazon, Marketplace
May 2014 - April 2015
- Received 2014 “Unsung Hero Award” for determined seller advocacy and contribution to launching a successful new category on Amazon.
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Expert in internal tools, partnering with sellers to achieve results using data quality standards.
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Drive business reviews with sellers. Perform analysis to understand sales trends and develop recommendations to maximize unit and GMS growth.
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Display thorough understanding of the market segment and continually monitor competitor/industry developments.
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Promote data based decision-making by identifying key customer experience metrics.
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Work closely with category leadership on planning and business strategy.
Launch Specialist / Technical Onboarding
Amazon, Marketplace
April 2013 - April 2015
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Primary interface between Amazon.com and 3P merchants interested in selling on the platform.
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Dedicated seller advocate that relentlessly pursues best interests throughout integration and after.
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Manage client onboarding process providing training and support for Amazon marketplace integration.
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Troubleshoot and QA launch packages to ensure 3P merchants master catalog, pricing and other tools.
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Interact with sales and business development teams before and after client handoff.
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Deliver new business growth and maximize revenue by helping launch high potential merchants.
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Motivated, agile, with strong time management and project management skills, technical and analytical.
Engagement Leader, Application Management Services
Cerner Corporation
November 2011 - April 2013
Cerner provides IT solutions to optimize processes for health care organizations ranging from single-doctor practices to entire countries, for the pharmaceutical and medical device industries, and for the field of health care as a whole. Cerner solutions are licensed by more than 9,000 facilities worldwide.
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Responsible for people and engagement management including ongoing sales activities.
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Strategize onsite with client to identify engagement opportunity and project implementation.
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Manage full scope of engagement, including execution, milestones, and other key responsibilities.
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Create engagement proposal, delivers to client through negotiation, and performs oversight.
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Lead project meetings with client & internal team to track project progression and develop solutions.
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Analyze and review data for trends, impacts, behaviors, efficiencies and improvements.
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Review project plans and coordinate with cross-functional teams to manage implementation progress.
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Support professional development; provide performance feedback, appraisals, and recognition.
Senior Account Manager
Argus Health Systems, DST
December 2008 - November 2011
Argus, a subsidiary of DST Systems, Inc., provides sophisticated information processing and computer software products and services to support the health care industries, specializing in pharmacy benefits management.
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Interact with multiple functional areas to lead and coordinate projects among those areas on behalf of customers and/or Client Services.
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Utilize cross-spectrum systems to track and monitor issues, provide trend analysis, reports, and recommendations and/or implement process and procedure improvements.
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Train and offer guidance to Account Managers; manage work within the group and implement conversions for the client.
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Work independently and exercise judgment within defined procedure and practices to classify and document business requirements for large scope and more complex projects.
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Business owner of timely project management within internal and external systems and changes.
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Support Lead Account Managers in managing complex accounts and resolving a wide range of issues.
*Additional Work History Available Upon Request
Education & Additional Leadership Training
University of Central Missouri
Bachelor of Science, 1993-1998
